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FREE Shipping on Orders over $150! Details

Shipping & Returns

At Henry & Company, we pride ourselves on our professional and friendly customer service.

SHIPPING
Online orders typically ship in 1-2 business days. We’ll email you a tracking number as soon as your order is out the door.


FREE 
SHIPPING

We’re pleased to offer Free Shipping on all online orders over $150*.
*Before any applicable taxes, and for single destination orders only.


STANDARD SHIPPING
A flat rate fee of $10 is applied for shipments anywhere in the USA, including Hawaii and Alaska. We ship all orders via USPS Priority Mail. Incremental charges may apply to certain customer requests (e.g., multiple delivery locations, etc.).


INTERNATIONAL ORDERS

Depending on destination, international orders may be available. Please call our store directly at (508) 487-6215 for more information.

CANCEL OR CHANGE AN ONLINE ORDER
Orders may be changed or cancelled before they ship. Please call us directly at (508) 487-6215 to make any changes to your existing order. Once an order has shipped, our Return Policy (below) applies.


If you have any questions about your online order or shopping on henryptown.com, please call us at (508) 487-6215, or email us at shop@henryptown.com.

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RETURN POLICY
Returns are accepted within 14 days from the date of purchase and must be accompanied by the original sales receipt.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Returns are for merchandise exchange or store credit only. 
  • State law forbids the return or exchange of swimwear and underwear.


SALE ITEMS
There are no refunds or exchanges on sale merchandise.



RETURN BY MAIL

If you wish to ship back your item(s) for an exchange or store credit, please...

  1. Email us at shop@henryptown.com with your order number to request a return USPS label.
  2. We’ll then email you the return label for you to affix it to your original shipment box (if available) or comparable packaging.
  3. Then just drop your return package at the post office and we’ll take it from there.


RETURN IN-STORE
If you’re planning a trip to Provincetown (and we hope you are!) you may also return your item(s) for an exchange or store credit at our store at 210 Commercial Street. Be sure to bring the packing slip and credit card used when you placed your online order.


DAMAGED OR FAULTY ITEMS
Items are classified as faulty if they are received damaged, or where a manufacturing flaw occurs within six months of purchase.

  • Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
  • Whenever possible, we will offer to repair faulty items.
  • If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.
  • You will receive a full refund if the item cannot be repaired or replaced.


If you have any questions about returning an online (or in-store) order, please call us at (508) 487-6215, or email us at shop@henryptown.com.